Code of Conduct for Nannies and Mannies

Australian Nanny Association (ANA) members play an important role in the provision of childcare in the home for Australian families. This code of conduct outlines the expectations that the ANA has of its members, who must agree to the code of conduct at the time of application. While at this point in time it is not a requirement for nannies or mannies to do so, we suggest that nannies or mannies familiarise themselves with the Early Years Learning Framework and incorporate the five learning outcomes into their practice.

Ensure you maintain a:

  1. Current and clear working with children check (or state / territory equivalent).
  2. Current First Aid (Codes: HLTAID003, HTLAID004).
  3. Current CPR qualification (HLTAID001), updated annually

Relationships with children – the nanny/manny will:

  1. Ensure that children’s routine needs are met (e.g.: sleep, meals, nappy changing, toileting and bathing).
  2. Ensure that children’s social and emotional needs are met (e.g.: making sure they feel safe and providing opportunities to interact with other children).
  3. Maintain a safe environment for children at all times taking particular care when out in the community (e.g.: park, museum or supermarket).
  4. Respect the rights of children, and treat them with dignity.
  5. Respect children’s personal space, but give comfort and show affection where appropriate.
  6. Interact with children in a positive, encouraging manner.
  7. Be a positive role model, modelling appropriate behaviour and language.
  8. Encourage children to express themselves, and respond respectfully and supportively.
  9. Provide experiences that assist in the overall development of the child, including experiences that promote the development of self-reliance and self-esteem.
  10. Incorporate the children’s interests when planning activities and outings.
  11. Utilise everyday experiences as learning experiences (e.g.: discuss colours when buying vegetables, or identifying different types of motor vehicles when on a car trip).
  12. Help children to develop awareness of their belonging to a community.
  13. Use positive behaviour guidance techniques (e.g.: praising and encouraging appropriate behaviour).
  14. Never physically discipline a child, handle a child roughly, or speak to a child in a in an aggressive or humiliating manner.
  15. Where child abuse is suspected, take appropriate steps to inform the relevant authorities for the protection of the child/ren. (The ANA committee is available for guidance should a nanny find themselves in this situation).
  16. Maintain confidentiality in regards to children’s personal or medical circumstances.

Relationships with families – the nanny/manny will:

  1. Be respectful and courteous in interactions with employing family, including their extended family.
  2. Respect, and work within the cultural values and beliefs of families.
  3. Strive to develop an open, respectful and communicative relationship with families.
  4. Support the relationships of the children and their families, and support families in their roles raising their children.
  5. Work collaboratively with families to provide quality care for their children, communicating throughout the day where appropriate.
  6. Report any accident or injury to a child to the family as soon as practicably possible.
  7. Take care with the family’s possessions and property, and report any accidental damage to the family as soon as practicably possible.
  8. When responding to, or raising concerns with families, do so in a respectful and diplomatic manner with an aim to come to a resolution that all parties are comfortable with.
  9. Refrain from sharing photographs of, or details about children on social media without the clear consent of the family.
  10. Maintain confidentiality and respect the families right to privacy at all times.

Professionalism: A member nanny/manny will:

  1. Maintain compliance with ANA membership criteria and provide evidence of compliance when requested by the ANA committee in the case of a random audit.
  2. Adhere to the Code of Conduct.
  3. Adhere to the ANA Facebook group Code of Conduct.
  4. Conduct themselves in a professional manner.
  5. Work within the limits of the role, and refer parents/children to other professionals where appropriate. (e.g.: don’t offer medical advice about children in your care, refer parents to medical professionals).
  6. Treat colleagues in the nanny community with respect, both in person and on social media.
  7. Engage in reflective practice, learn from experience and identify areas for improvement.
  8. Value social equality and diversity in the community.
  9. All nanny members agree to keep their First Aid and CPR up to date.
  10. All nanny members agree to maintain a clear Working with children check or the relevant Police check in their state or territory.

Loyalty to the Association

  • Members shall not publicly criticise the association nor allow or encourage a third party to do so.
  • Members shall not make false accusations or insinuations about the association its members or committee.
  • Members shall respect and uphold high standards and maintain public confidence in the nanny profession by not engaging in any act or omission likely to damage its reputation or interests.

Nannies and mannies are encouraged to obtain nanny insurance, enrol in an appropriate childcare qualification if they don’t already hold one, and attend professional development opportunities such as workshops or local council parenting information sessions.

Ana Agency Member Code Of Conduct

This code of conduct outlines the expectations that the ANA has of its members, who must agree to the code of conduct at the time of application.

Agency members will:

  1. Maintain compliance with ANA membership criteria, and provide evidence of compliance when requested by the ANA committee in the case of a random audit.
  2. Adhere to this code of conduct.
  3. Adhere to the ANA Facebook group code of conduct.
  4. Comply with relevant state laws and regulations in relation to professional nanny placement agencies.
  5. Hold public liability insurance.
  6. Present themselves in a professional manner and treat industry colleagues and clients respectfully.
  7. Conduct appropriate screening of applicants and ensure all relevant checks are in order before offering work to applicants.
  8. Ensure all carers under the direction of the agency maintain:
  • Current working with children check (or state / territory equivalent).
  • Current First Aid qualification (Codes: HLTAID003, HTLAID004).
  • Current CPR qualification (HLTAID001), updated annually.

Loyalty to the Association

  • Members shall not publicly criticise the association nor allow or encourage a third party to do so.
  • Members shall not make false accusations or insinuations about the association its members or committee.
  • Members shall respect and uphold high standards and maintain public confidence in the nanny profession by not engaging in any act or omission likely to damage its reputation or interests.

Social Media Code of Conduct

Our intent is to grow our members’ understanding of social media and to make connecting with the Australian Nanny Association and its members more convenient. We wish our content to be more accessible and to also tap into the knowledge and support base of our members. The Australian Nanny Association’s Members only Facebook Group allows our active members to keep up to date with activities through a medium preferred by many. The group will allow us to seek your input on issues and to also make us aware of areas where we can improve. But overwhelmingly, our Facebook group is a place where our members can build the in-home childcare industry by building in-home childcare spirit. We ask that our members accentuate the positives and bring to everyone’s attention the little things that make the in-home childcare industry great.

Our Code of Conduct

Using Real Names

All users interacting in the Australian Nanny Association’s Members Only Facebook group, by either liking or commenting on posts must do so using a Facebook account that clearly identifies them by their real name.

Raising Issues and not Including Names

The Australian Nanny Association is happy to be alerted to issues via its Facebook group but does wish to remind members that some things are best dealt with privately. The kind of issues that can be raised should be centered around in-home childcare situations, generally on support or advice. Issues involving any committee member or other member (nanny, agency, parent etc.) must not be raised in the Facebook page. When issues are raised we are happy to see people support the issue via a Facebook comment or a ‘like’. We will not however, support interactions that incite or fuel overly negative sentiments. We also ask that you do not use the names of any adult, child or agency in any issue-based posting.

Membership

The ANA Facebook group is not deemed as part of your ANA membership. It is a tool offered to assist members in networking and socialising.

The ANA Committee reserves the right to remove any person or business from the closed Facebook ANA group at any time.

When Can I use Names in Posts?

You can use names in posts when you wish to acknowledge someone’s great work within the in-home childcare industry. We wish our Facebook group to be used to build in-home childcare spirit; patting someone on the back publicly goes a long way towards building the industry we all want.

How to Interact with the Facebook Page

Initially, members will be able to comment on the Association’s posts and on posts and comments by other members. Members will also be able to ‘like’ a post or comment by clicking on the like button. Members will be able to author a posting of their own and load industry relevant media such as video or photos.

Members are not permitted to make screen shots of the content in the group and failure to comply will breach membership confidentiality.

User rights will be reviewed over time and assessments made on liberating access. It is forbidden however for members to upload photos of children whether in their direct care or not, onto the page. Only parents or legal guardians who have authority to post photos of their children are able to do so. Nannies are not, even with their employer’s permission, allowed to upload any photos of children.

Promotional Posts and Advertising

The member’s only Facebook page is not to be used by any member as a way to advertise services. It is forbidden for any nanny, parent or agency to post a job, advertise a position and/or to promote their agency and/or themselves outside of the ANA promotional days that are listed throughout the year. Any such posts will be removed and reported.

There are specific days such as AGENCY member JOB DAY which is where Agency members can post their jobs as long as they follow the criterion listed on the day.

There may also be other days or posts throughout the year where Nanny, Family and Agency members can participate to promote themselves or their business.  Members of the closed ANA Facebook group must follow the criterion outlined when participating in these promotional days.

Moderating and Blocking

The Australian Nanny Association reserves the right to set the strength level of the Facebook profanity page for breeches of the Code of Conduct.

Law and Facebook’s Terms

The Australian Nanny Association’s Members only Facebook group operates under the Commonwealth Telecommunications Act and Facebook’s terms.

As a member of the ANA you are also required to adhere to the ANA Constitution This constitution forms the structure within which the association operates.